Customer Care Executive

About

Aureon Galactic is looking for a friendly and customer-focused Customer Care Executive to join our team. The role involves assisting customers, responding to enquiries, resolving issues, and ensuring a positive experience across all customer interactions.

Job Responsibility

Respond to customer enquiries through phone, email, and online channels. Understand customer requirements and provide appropriate solutions. Handle customer complaints and resolve issues professionally. Maintain accurate records of customer interactions and requests. Coordinate with internal teams to address customer concerns. Follow up with customers to ensure timely resolution. Provide clear information about Aureon Galactic's products and services. Escalate complex issues to the relevant team when required. Maintain a high standard of customer service and professionalism.

Job Requirement

• Previous experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good attention to detail and organisational skills.
• Comfortable working with CRM systems and basic office software.
• Ability to manage multiple customer enquiries efficiently.
• A positive, professional, and customer-focused approach.